Order Information
How long does it take to process my order?
Orders are normally processed within three business days, if not sooner. Esuberante.com will
notify you if your shipment will be delayed for any reason.
Can you look at or inspect a product for me?
As we carry several products, we are unable to provide additional product information above
and beyond what is available on our site in a timely or fiscally responsible manner.
Can I cancel an order?
To cancel an order, please contact us.
How do I check the status of an order?
This feature is not available.
When will an out-of-stock product be available?
We are unable to provide information for when out-of-stock products will be available.
Payment
What methods of payment do you accept?
For your safety, we accept Visa, Mastercard, American Express and Discover through
Paypal only.
Why my credit card not being accepted?
Please check the following:
That the number and expiration date are correct
That the billing address you provide is the one that your financial institution has on record
If everything is correct, and your card is still declined, please contact the institution that
issues your card
Do you accept international credit cards?
We only accept American and Canadian credit cards.
Shipping
Can shipping address be different from my billing address?
Yes. Your billing address, however, must match the address on your credit card statement.
How do I know my shipping charges are?
Please check the charges n your checkout process.
Why didn’t I receive all of the items in my order?
Size restrictions or availability may require that parts of your order ship separately. If you’d
like to ensure that this is indeed the case, you may contact us and we will advise if your order
has been split for these reasons.
Do you issue tracking numbers?
For most orders, when the tracking number is available, you will receive the information
via email. Some shipments coming into Canada from the U.S. will not have a tracking
number available. As well, some United States Postal Service shipments do not have tracking
numbers.
Why do I do if the tracking number I was issued is not working?
Please contact us immediately.
Problem Support
Can I replace a lost invoice?
Please contact us.
What do I do if I have a problem with my order?
Due to the nature of the products and to guarantee quality to our customers, we do not accept returns. However, please contact us if your order is wrong, leaked or broken/unsealed.
